(Originally posted on 20, March 2015)
I regularly need to review recurring issues and problems with different supporting partners. For that I need to be able to filter out problems based on topic. I can do that easily with incidents by using the category and subcategory fields. But we dont have that with problem tickets. I use tags now, but could adding category and subcategory be an idea for the future?
Input or idea's on that are very welcome!
|What problem will this feature solve?:|