Please add members group as a definition for the new rule at the Service Level Management.

Idea created by 7435682 on May 25, 2016
    Under Consideration
    Score10
    • 7435682
    • 6828508

    (Originally posted on 17, March 2015)

    Please add members group as a definition for the new rule at the SLM. (explanation: I created different user groups and want for example to make rule for the VIP users - if the requester is the member of such group then alert IT-team or automatically assign ticket to the exact person).

    What problem will this feature solve?: