Follow-up / Re-open Date

Idea created by 7301330 on May 25, 2016
    Not Planned
    • 6828508
    • 7301330

    (Originally posted on 12, March 2015)

    I would like to be able to set a follow-up / re-open date on incidents along with a status I don't view on a daily basis. For example: I would like to be able to set a ticket to a "Stalled"  or "Follow-up" status as well as a follow-up or re-open date. Once the re-open date is hit, it will trigger the incident to move back into an "Open" state therefore placing it back into everyone's active daily views. Having some sort of follow-up flag wouldn't hurt either.

    What problem will this feature solve?: