Service Level Management Actions Configuration

Idea created by 7319123 on May 25, 2016
    Under Consideration
    Score15
    • yagoba.gutierrez@lucaniagestion.com
    • 7319123
    • drichards@hladistributors.com

    (Originally posted on 24, February 2015)

    I'm setting up Service Level Management goals for my IT department, and I noticed that "Send notification to incident assignee"  is not an option within the Set Action section.  The Send notification drop-down menu only lets me select a specific user/admin.  I think it would be beneficial to send a notification to whoever is fielding the ticket.  For example, if an incident was assigned to someone, but not commented on within a particular time frame, I'd like that assignee to be alerted that he/she hasn't commented on an outstanding ticket that's assigned to them.

    What problem will this feature solve?: