(Originally posted on 24, February 2015)
I'm setting up Service Level Management goals for my IT department, and I noticed that "Send notification to incident assignee" is not an option within the Set Action section. The Send notification drop-down menu only lets me select a specific user/admin. I think it would be beneficial to send a notification to whoever is fielding the ticket. For example, if an incident was assigned to someone, but not commented on within a particular time frame, I'd like that assignee to be alerted that he/she hasn't commented on an outstanding ticket that's assigned to them.
|What problem will this feature solve?:|