Do Not Auto-Populate Agent as Submitter

Idea created by 7266532 on May 25, 2016
    Under Consideration
    • 7266532
    • Chris Walls
    • 7305993
    • 6011364

    (Originally posted on 30, December 2014)

    Is there a way to not have the agent that is opening an incident be auto-populated as the requester? Reason being is that if my techs take a call/walk up I want them to put that user in as the requester. The other benefit is that this would auto-fill the Site and Dept for the requester as well.

    What problem will this feature solve?: