Add an extra save button on Incidents "Save & Accept" so that an admin can immediatly assign the ticket to himself

Idea created by 7266239 on May 25, 2016
    Under Consideration
    • 7266239
    • 7374135
    • Gustavo Trujillo

    (Originally posted on 20, January 2015)

    Now, when you create an incident as an admin, the status does not change from New to Assigned. I understand why, but it would be nice to have an extra save button on the incident form like "Save & Accept" to allow the ticket to immediatly be accepted by the creating admin of the ticket.

    What problem will this feature solve?: