Different business hours per category

Idea created by 6828508 on May 25, 2016
    Under Consideration
    Score15
    • 7266239
    • David Russell
    • 6828508

    (Originally posted on 19, February 2015)

    Currently Samanage allows us to create multiple business hours and apply these to different sites.  It would be more useful for us to be able to apply different business hours to different categories.

    We are using Samanage beyond IT and each department using Samanage works a different category.  Some of our departments are more global than others, and each department has different business hours.  It would therefore be more helpful to be able to assign the business hours to a category.

    For example:

    • IT works the "Technical Support" category and operates 9-5 Monday - Friday
    • Finance works the "Accounts Payable" category and finance has staff all over the world and operates 24x5
    What problem will this feature solve?: