Ability To Use System Variables as Conditions in Service Catalog Process

Idea created by 6952564 on May 25, 2016
    Long term plan
    • 7301330
    • yagoba.gutierrez@lucaniagestion.com
    • Ulm, Stephen
    • 6952564
    • Thomas Indelli
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 10, February 2015)

    I would like to see the ability to use built in system variables as conditions in the Service Catalog Process.  For example, I've created a Request For Change form in our Service Catalog.  This has some processes based on variables.  However, I want to condition the process on the priority being Low.  Rather than create a separate Drop Down Variable for Priority, I would like to use the existing priority variable.  Also, it would be nice if you could also use Site or Department as variables for the process.

    What problem will this feature solve?: