Incident / SLA Rules filters

Idea created by 7301330 on May 25, 2016
    Long term plan
    • Adam Archer T.
    • Shvonne Craig
    • 7301330

    (Originally posted on 12, February 2015)

    Would like to be able to set customer filters on rules for some automated actions. For example, if we only have 1 network engineer and any issues that come in regarding our border router come in, I would like them to be automatically assigned to him.


    In the Incident view, I can set a filter of title = *border*, which would show such incidents.


    I would like to be able to have the same sort of items in SLA rules or a Incident rules routing engine similar to SLA rules where I can do such items.

    What problem will this feature solve?: