(Originally posted on 12, February 2015)
Would like to be able to set customer filters on rules for some automated actions. For example, if we only have 1 network engineer and any issues that come in regarding our border router come in, I would like them to be automatically assigned to him.
In the Incident view, I can set a filter of title = *border*, which would show such incidents.
I would like to be able to have the same sort of items in SLA rules or a Incident rules routing engine similar to SLA rules where I can do such items.
|What problem will this feature solve?:|