Move Assigned To next to Service Requested By on incident details screen

Idea created by 7305678 on May 25, 2016
    Under Consideration
    Score30
    • 6641654
    • 7375139
    • Sebastian Pereira
    • Kelly Whalen
    • 7372369
    • 7305678

    (Originally posted on 12, February 2015)

    When viewing the details of an incident, sometimes there can be lots of text in the description.  This causes the description window to grow and consequently push all critical ticket specs far to the bottom of the screen.  This means in order to see who's assigned to the ticket, you're having to scroll way down or click the back button to view the list of all incidents where you can view the Assigned To.

     


    Instead of having to scroll for days to see who a ticket is currently assigned, move the "Assigned To" field to the top of the incident details screen.

     

    What problem will this feature solve?: