Solutions - Relating to Problems & Segmentation

Idea created by 6735445 on May 25, 2016
    Long term plan
    Score10
    • 7166025
    • 6735445

    (Originally posted on 6, February 2015)

    As we continue to build out our Solutions database, it's become increasingly apparent that we'd like to see two additions to the Solutions module.

     

    1. We'd like to have the ability to tie solutions to problems as well as incidents.
    2. As we add departments to samanage that are not a part of IT, we'd like to segregate the various problems and solutions by department.  At this point, it's one big mixture of IT, HR, Facilities, etc

    What problem will this feature solve?: