(Originally posted on 6, February 2015)
I am wondering if it is possible to have samanage auto-assign tickets to a specific tech during a specified time period? For example we would like to have all tickets be assigned to myself for a week and then the next week have another user take over and have all tickets assinged to them and then rotate back and forth automatically. I understand this is a simple change to make manually but it would be cool for it to automatically happen. Any ideas?
|What problem will this feature solve?:|