auto-assign tickets based on schedule

Idea created by 6751773 on May 25, 2016
    Under Consideration
    Score15
    • Andrew Malcolm
    • 6751773
    • eduardo.escribano@lucaniagestion.com

    (Originally posted on 6, February 2015)

    I am wondering if it is possible to have samanage auto-assign tickets to a specific tech during a specified time period? For example we would like to have all tickets be assigned to myself for a week and then the next week have another user take over and have all tickets assinged to them and then rotate back and forth automatically. I understand this is a simple change to make manually but it would be cool for it to automatically happen. Any ideas?

    What problem will this feature solve?: