Create approved solutions from ticket resolution

Idea created by Oz Merchant Administrator on May 25, 2016
    Under Consideration
    Score10
    • Jean Tagliamonte
    • Bernard Welmers

    (Originally posted on 6, March 2014)

    Currently, solutions created at the time of ticket resolution show up in Draft state. It would be nice to have a check box in the Edit Incident level that would allow for the solution to already be approved so there is no need to go back into Solutions and update it there.

    What problem will this feature solve?: