Change state from new to assigned when re-assigning

Idea created by 6626540 on May 25, 2016
    Not Planned
    • Jean Tagliamonte
    • 7166025
    • Joe Dusenbery

    (Originally posted on 5, February 2014)

    Originally from ticket #7451.  Our "New" incidents are automatically assigned to a general queue that all IT staff monitor. We would like the State to change from "New" to "Assigned" automatically if the ticket is re-assigned. As it stands now, when our support takes ownership the State remains "new" and another step is required to change it to Assigned. It makes sense to us that if a support member is changing the "Assigned To" to themself that the state automatically change to Assigned."

    What problem will this feature solve?: