(Originally posted on 5, February 2014)
Originally from ticket #7451. Our "New" incidents are automatically assigned to a general queue that all IT staff monitor. We would like the State to change from "New" to "Assigned" automatically if the ticket is re-assigned. As it stands now, when our support takes ownership the State remains "new" and another step is required to change it to Assigned. It makes sense to us that if a support member is changing the "Assigned To" to themself that the state automatically change to Assigned."
|What problem will this feature solve?:|