(Originally posted on 15, January 2015)When trying to filter incidents on the service desk, custom fields show up in the "criteria" section. Depending on how many custom fields one has built out, this list could get quite long. A better option might be to add another level of filtering by category and subcategory to pull up the custom fields you wish to report on. For example, this is how it looks currently:
This is the new suggested filtering option:
If anyone else would like to add to this or has another idea for making this feature easier, please comment on this post!
|What problem will this feature solve?:|