(Originally posted on 23, December 2014)
I would like to propose the addition of an additional filter in the SLA scopes: Requester's role.
My use case is that I want to have a SLA target saying the first comment on an incident must occur within one working day. But I only want it to happen on incidents that are reported my normal users, not the IT staff. In other words, the scope on the SLA should be limited Requester's Role = Portal User.
|What problem will this feature solve?:|