Allow a portal user to add a CC to an incident

Idea created by 6626540 on May 25, 2016
    Implemented
    Score0

    (Originally posted on 5, February 2014)

    Currently if an admin user creates an incident they have the option to cc someone, but when a portal user tries to create an incident the cc option is not available. We need to have this available as we have plenty of protal users that create tickets on someone else's behalf and would like to stay informed on the progress."

    What problem will this feature solve?: