Set default message/comment for a process

Idea created by 6504260 on May 25, 2016
    Under Consideration
    Score5
    • 6504260

    (Originally posted on 20, November 2014)

    When a process in completed by agent the incident state will to  resolved with a comment as "Done" now my idea is to be able to set a default message instead of "Done".
    For example, I have service request to rest password for a user, once I done this task I would like to say "Your password has been reset successfully! " to define when I design the service catalog.

     

    I hope my idea is clear !

    What problem will this feature solve?: