(Originally posted on 20, November 2014)
When a process in completed by agent the incident state will to resolved with a comment as "Done" now my idea is to be able to set a default message instead of "Done".
For example, I have service request to rest password for a user, once I done this task I would like to say "Your password has been reset successfully! " to define when I design the service catalog.
I hope my idea is clear !
|What problem will this feature solve?:|