Run SLA rules continuously on an incident past the initial submit

Idea created by Sebastian Pereira on May 25, 2016
    Long term plan
    Score30
    • Josh Mills
    • Chris Walls
    • 6934062
    • Wesley Hatfield
    • Sebastian Pereira
    • Matthew Mierzejewski

    (Originally posted on 17, November 2014)

    I have cases when you have to control an SLA repeatedly, i.e.:

     

    When the incident is Critical and comes from Development, it has to be commented every 2 hours.

     

    Which means that the assignee has to comment every 2 hours until is resolved or the SLA will be breached.

     

    I have talked to Tye Graham, who told me this is not possible yet, can it be considered as a feature?

     

    Thanks!

    What problem will this feature solve?: