Merging related tickets

Idea created by 6626540 on May 25, 2016
    • 6986592
    • Chris Walls
    • Mark Epstein
    • Lorrie Jeskey

    (Originally posted on 5, February 2014)

    Is there any way to merge tickets together? The issue we have is that our users primarily submit and deal with tickets via email and we often end up with ticket information being emailed without the incident number included, which then generates a new ticket. Then we have to manually merge the information and delete or mark the extra" ticket as a duplicate.Other ticket programs I have worked with enable you to merge tickets with one or two clicks. If this is not something that is currently possible with Samanage, can I submit it as a feature request?"

    What problem will this feature solve?: