(Originally posted on 27, October 2014)
I did some searching through other ideas regarding filtering and I wasn't able to specifically find a request to add "or" statements in the filters.
The current filter logic is using an "And" statement for all filters. I think we could add a lot of benefit and functionality if we were given the additional filter option "Or".
I am an IT manager and I would like to see the following in my main dashboard view:
1. tickets assigned to me
2. anybody in my team
3. assigned to the corporate network support group
Filter statement would be (1 or 2 or 3).
We could add other functionality to say I only wanted to see these cases if they were created within the last 7 days.
(1 or 2 or 3) AND Created Date = Last 7 Days.
I think having more granular control over the filters would be a big benefit for everyone!
Thanks for the consideration.
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