Submitting tickets on behalf of someone else

Idea created by Oz Merchant Administrator on May 25, 2016
    Implemented
    Score0

    (Originally posted on 4, March 2014)

    The use case here is to have an assistant submit a ticket on behalf of their boss so that it shows that the boss is the requester (needed for reporting), yet have the assistant be the person who handles the communication regarding the ticket so the boss isn't dealing with computer issues.

    What problem will this feature solve?: