(Originally posted on 21, October 2014)
When rolling the system out to a mass crowd, someone looking for more cloud storage may write "need more cloud storage," but we don't have "more" or "need" as tags, so it doesn't find anything, despite us having tags for "cloud, storage, cloud storage". The system would be so much better if it would exclude non-tagged phrases in a search to still bring newbies to the right direction. So far everyone I've tested in our employee pool tries to type partial sentences, not just one or two words, and I fear people won't get this when we launch.
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