Service request - Co-approver non-action notification

Idea created by 6961050 on May 25, 2016
    Long term plan
    Score15
    • Jonathan Tran
    • 6961050
    • 6845573

    (Originally posted on 3, October 2014)

    Use case:
    For Service requests where "All Approvers are required", if one of the approvers does not approve the requests timely, a notification of overdue approvals should be sent to the Samanage admin or head of department and/or Samanage should resend the approval request daily. 
    Currently it does not seem possible to manually resend the approval request, even once an admin notices that the approval is in "Pending" state.

    What problem will this feature solve?: