Option to create new incident if requester comments on old/closed incident?

Idea created by 6897944 on May 25, 2016
    Long term plan
    Score60

    (Originally posted on 18, June 2014)

    Can we have an option for a new incident to be created if the requester comments/replies on a closed incident?

     

    We often get requesters replying to closed incidents when it's really a new incident, even if it is related to the closed incident.

    What problem will this feature solve?: