Agent collision protection

Idea created by Adam.Shearin@Samanage.com on May 25, 2016
    Long term plan
    Score5
    • Adam.Shearin@Samanage.com

    (Originally posted on 12, September 2014)

    It would be extremely helpful for Samanage to alert the technician working an incident when another technician is viewing and possibly updating the same incident. This helps prevent agents from trying to make updates to the same ticket at the same time that may result in lost data or confusion for the technicians as well as end users.  Thanks!

    What problem will this feature solve?: