(Originally posted on 10, September 2014)
Having used Spiceworks prior to purchasing Samanage, my team really loved the ability to manage request by adding hashtags to our email responses. For example, I could assign the request to myself (#assign tim), categorize the request (#cat email), close the request (#close), and several other functions by simply replying to the request email and placing the hashtags at the end. Is there any likelihood that this functionality can/will be added to Samanage? It is extremely efficient and beneficial to our team.
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