First Contact Resolution Tracking

Idea created by 7096721 on May 25, 2016
    Implemented
    Score5
    • 7096721

    (Originally posted on 10, September 2014)

    We would like to be able to track which tickets we are able to resolve on first contact for metric reporting purposes.  Even if it was just a checkbox within the ticket would work.

    What problem will this feature solve?: