No notification email when task reassigned

Idea created by 6845573 on May 25, 2016
    Under Consideration
    Score45
    • 6641654
    • 6479975
    • Mark Epstein
    • PATRICK KUTZ
    • 6845573
    • Luis Hernandez
    • 6902340
    • michele.compton@wstr.com
    • Matthew Davey

    (Originally posted on 21, May 2014)

    If a task is assigned to a user and that task is later re-assigned to another user, the new task assignee does not get an email telling them that they have a work item. This should not be the case.

    Real Example

    • 2. May 21, 2014 - 2:10PM.
      Incident changed email for g.evans@email was sent.
    • 3. May 21, 2014 - 2:10PM. ByGlenn_tinyGlenn Evans.
      Task updated
      Name is Shutdown any Linux/Sun machines in Dunedin before 8am
      Assignee changed from Roger Williams to Ray Vercoelen .
    • 4. May 21, 2014 - 2:09PM. ByGlenn_tinyGlenn Evans.
      Task updated
      Name is Shutdown any Linux/Sun machines in Dunedin before 8am
    • 5. May 21, 2014 - 2:09PM. ByGlenn_tinyGlenn Evans.
      Task updated
      Name is Shutdown any Linux/Sun machines in Dunedin before 8am
      Completed at is 2014-05-21 02:09:49 UTC.
    ...
    • 11. May 21, 2014 - 2:05PM.
      Task notification email for r.williams@email was delivered. Response: 250 OK > 537C09D0-C5660098@mta1102 .
    • 12. May 21, 2014 - 2:04PM.
      Task notification email for r.williams@email was sent.
    • 13. May 21, 2014 - 2:04PM. ByGlenn_tinyGlenn Evans.
      Task added
      Name is Shutdown any Linux/Sun machines in Dunedin before 8am.
      Assignee is Roger Williams .
    According to the above list, the incident assignee gets an incident changed email, but the task assignee doesn't
    What problem will this feature solve?: