Option for "Internal" Service Catalog Items

Idea created by 6692393 on May 25, 2016
    Implemented
    Score5
    • 6692393

    (Originally posted on 19, June 2014)

    I would like to see a State for Service Catalog Items where we can indicate it as "Internal". Currently, a Service Catalog item can have a state of "Draft" or "Approved".  "Approved" items are automatically added to the Self Service Portal. 

     

    However, we have a number of catalog items that are not business-facing and are IT to IT service requests.  We don't want to display these on the portal since our end-users should not be requesting this service. 

     

    By indicating a state of "Internal" it means the request is approved and available, does not appear on the portal. 

     

    This is similar to how Solutions can be "Draft", "Internal", and "Approved" (appears on Portal).

    What problem will this feature solve?: