State of "Closed" not available when editing  incident

Idea created by Luis Hernandez on May 25, 2016
    Not Planned
    Score15
    • 6642022
    • Luis Hernandez
    • Kelly Whalen

    (Originally posted on 10, August 2014)

    When you edit an incident, if you update the state to "Resolved" and then want to close the incident, "Closed" does not show up as an option. It seems like the page does not refresh the states available when changing to "Resolved" in the editing mode. "Closed" does show up as an option once you resolve incidents from the incident list view.

     

    Thanks,
    Luis

     

    --
    Luis O. Hern�ndez
    Director of IT Support Services,
    Information Technology
    Amherst College

    What problem will this feature solve?: