Loopback to a task in a Service Catalog

Idea created by 6644776 on May 25, 2016
    Long term plan
    Score15
    • Lorrie Jeskey
    • tanjag
    • Gustavo Trujillo

    (Originally posted on 16, April 2014)

    In a Service Catalog, it will be nice if you can loop back to a task or process that has
    been completed.

     

    For example, a service catalog for a change request is assigned to an analyst. This person performs task 1 and then task 2. The analyst will then assign the incident to a manager to approve the change
    request. Upon approval abort the process and mark it complete. if it is rejected then go back to
    task 1 and repeat until approval.

    Is this feature planned?

    What problem will this feature solve?: