Portal incident form should not erase selected form fields when there are missing required fields

Idea created by 7024122 on May 25, 2016
    Long term plan
    • 7280581
    • 7024122

    (Originally posted on 6, August 2014)

    On the portal incident form, if a user choses any options at the bottom of the message, but omits a required field, the form is redisplayed with an error message and the previously chosen fields are erased. The user has to reselect and fill out the previously completed fields.


    Suggest that the form retain the previous data so the user can just add the missing required data. This is how it works on catalog items and technician incident forms, just not on the portal user incident form.

    What problem will this feature solve?: