(Originally posted on 6, August 2014)We often launch new systems (for instance, a new ERP system) and Change Requests come from users (e.g. rename a field, add new functionality, etc).
I'd like to be able to use the Changes area of the Service Desk to log these changes. Currently I can create a change and set the 'Service request by' field to the user that requested the change. But that user can't see the change in the Self-Service Portal.
|What problem will this feature solve?:|