Let users view Changes in Self-Service Portal

Idea created by 7008735 on May 25, 2016
    Not Planned
    • 7008735
    • Luis Hernandez

    (Originally posted on 6, August 2014)

    We often launch new systems (for instance, a new ERP system) and Change Requests come from users (e.g. rename a field, add new functionality, etc).
    I'd like to be able to use the Changes area of the Service Desk to log these changes. Currently I can create a change and set the 'Service request by' field to the user that requested the change. But that user can't see the change in the Self-Service Portal.
    What problem will this feature solve?: