Multi Tier Categories

Idea created by 6642022 on May 25, 2016
    Long term plan
    Score30

    (Originally posted on 1, August 2014)

    Currently in Samanage you can define a Category and Sub Category. Are there plans for Multi Tier Categories? An example would be if I have a Software problem. The category would be Software, and the sub categories could be Windows 7 and Errors.  This would be extremely helpful for reporting and also setting up SLA's.

    What problem will this feature solve?: