(Originally posted on 30, July 2014)
For some Samanage customers it would be helpful for certain End-Users to have the ability to view and close complete Tasks. To clarify, I do not mean Tasks from the Service Catalog but from the Tasks field in Incidents, Other Assets, & Contracts. Currently, there is no option in Set-up Roles / Permissions for these Tasks. The idea would be to create an End-User Role that would allow access to the Tasks list on the back of the Dashboard or at the individual Tab levels. Example: HR End-User is assigned a task based on a submitted Incident. The HR End-User will receive a task notification message with a link back to the Incident. The HR End-User clicks the link and is brought back to view the Incident but can only update / close complete the associated Task.
|What problem will this feature solve?:|