Locking Tickets For Editing

Idea created by 6641654 on May 25, 2016
    Long term plan
    • 6641654

    (Originally posted on 24, July 2014)

    When working a ticket, it would be beneficial to have the ticket lock so additional technicians could not respond simultaneously. Furthermore, it would be nice to see which technician is currently working the ticket. This would be especially helpful when a ticket is assigned to a Group.


    Thank you.

    What problem will this feature solve?: