The ability to automatically assign catagories/sub-catagories to incidients submitted via email based on key words in subject/body

Idea created by 6992311 on May 25, 2016
    Not Planned
    Score30
    • anichols@frontlineed.com
    • 6777561
    • 6992311
    • john.mulder@espritdigital.com.au
    • rocky.nadrich@darton.edu
    • shelman@acttoday.com

    (Originally posted on 18, July 2014)

    I understand we drop-boxes can be created that will automatically assign categories, however it would be create to be able to set assignment rules based on subject/body content.

    What problem will this feature solve?: