Option to include ignored surveys in the Customer Satisfaction Dashboard Widget

Idea created by andyschwab@adventures.org on May 25, 2016
    Implemented
    Score30
    • 6828935
    • 6828966
    • 6645419
    • Jordan Rice
    • andyschwab@adventures.org
    • Doron Gordon

    (Originally posted on 3, May 2014)

    The Customer Satisfaction functionality is fantastic!  However, our well-meaning user base is far more likely to simply ignore the survey if they are less than satisfied, but not completely disgusted.  Being able to quickly see the number of resolved incidents that users didn't respond on would be a valuable insight in measuring our ongoing performance.

    What problem will this feature solve?: