Customize fields in Zendesk app

Idea created by 6785529 on May 25, 2016
    Not Planned

    (Originally posted on 4, April 2014)

    It would be nice to be able to customize the displayed fields in the sidebar app within Zendesk instead of the hardcoded fields. For instance, being able to tell the sidebar to display the serial of a machine.
    What problem will this feature solve?: