(Originally posted on 24, March 2014)
By enabling Groups in the Reports To section, a Service Catalog task can have Requester's Manager as the task assignee and the task can go to a group of people instead of one person and avoid delays in case that one person is out.
Having Groups at the "Reports To" level is better than just creating service catalog items with specific groups getting the task assigned to them. This will reduce the number of service catalog items needed.
|What problem will this feature solve?:|