Multiple levels of Incident Types

Idea created by Larry Johnston on May 25, 2016
    Long term plan
    Score0

    (Originally posted on 18, February 2014)

    It would be cool if the Incident Types had multiple levels.

     

    For instance selects IT and then they have a second choice of IT areas / departments to choose from. or say a user chooses Maintenance and then they have a second choice of Maintenance areas / departments to choose from. (IE A user chooses IT and then they also have Server, Email, and Workstation to choose from.)

     

    This would help incidents be separate kind of like the services are.

    What problem will this feature solve?: