Monitor request title for keywords and send notifications

Idea created by 6676987 on May 25, 2016
    Under Consideration
    Score0

    (Originally posted on 3, March 2014)

    Besides custom workflows which requires a portal user to select an incident type, it would be very useful to send a notification based on title of the portal request or more importantly, the email subject received.

     

    The use case for this is sending a notification to the ultra-high priority technician based on an end user request even if the end user doesn't route their request accurately.

    What problem will this feature solve?: