(Originally posted on 5, February 2014)
I think the best thing to do here is be flexible and let customer choose their own termsIn our situation i would set them to all use the word request". I would change "request a service" to "pre-defined requests""My Requests" and "Report a problem" are not consistent."Request a service" confuses people because they dont think a new laptop is a "service"; it's a thing.Also, the "My Requests" needs a "Create Request" button for convenience. Maybe it just changes to that tab.Filter allows end users to see "new/in process" or "resolved" or both (see attached mock up)"
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