Allow force/combo of solution search before ticket creation

Idea created by 6626540 on May 25, 2016
    Under Consideration
    Score0

    (Originally posted on 5, February 2014)

    When end user fills in the short and long description it will use those as keywords in a solution search. If none of the top 10 are helpful they can click continue to create request".  Also a report can show the admin how many tickets (ie %) were "deflected" by helpful solutions.  This would be good incentive to write good solution articles and have good/smart keyword searches."

    What problem will this feature solve?: