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allow Zendesk Widget to work in ticket index
Idea created by
on May 25, 2016
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(Originally posted on 5, February 2014)
The new Zendesk widget is great. It is now visible in the ticket details. Could it be made available in the ticket index?
What problem will this feature solve?
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Retrieving data ...
A user is CC'd on a service desk ticket are they able to view the ticket in Samanage
Automation for incidents
Disable User Profile Settings
Add Tag of incident via API