Allow hash-tag processing in email replies to tickets

Idea created by 6626540 on May 25, 2016
    Under Consideration

    (Originally posted on 5, February 2014)

    It would be a nice feature to allow the user to add hash-tags in the subject/body of a reply to an incident to cause additional processing on the incident, for example:#private to mark a comment as private in the ticket#approve/#reject to allow an approver to approve/reject a service request without having to log into the application.

    What problem will this feature solve?: