Send ticket from portal to a specific queue

Idea created by 6626540 on May 25, 2016
    Implemented
    Score0

    (Originally posted on 5, February 2014)

    I would like end-users to be able to send tickets via the portal that show up in a specific queue--same as is possible with emails currently.desktopsupport@acme.com goes to Desktop Support queue. Same process replicated from inside the end-user portal.

    What problem will this feature solve?: