SLA reporting

Idea created by 6626540 on May 25, 2016
    Long term plan
    Score5
    • 7372369

    (Originally posted on 5, February 2014)

    After the great addition of SLM the next request comes up: reporting on SLA's. Did we achieve the goals that were set?In my experience SLA's have time periods, e.g. a goal over a month.95% of severity high tickets should be solved in 4 hours. 98% of severity critical should be solved in 2 hours.A report to show results for running, or selected month

    What problem will this feature solve?: