Ignore out-of-office and auto-responders replies

Idea created by 6626540 on May 25, 2016
    Not Planned
    • Rhonda Henderson
    • Chris Sevenig
    • 7166025

    (Originally posted on 5, February 2014)

    Situation: Added user to User database - email is sent to user for account activation. User is out of office and has Out of Office assistant on. The Out of Office:" message generated an Incident.Question: Is there a way for me to write a rule or configure workflow that will prevent email with "Out of Office:" in the subject line from generating a ticket?"

    What problem will this feature solve?: